Department of Integrated Quality Management System
Content:
The program addresses five main themes:
Axis 1: Introduction to Quality and Quality Assurance
- What quality
- Quality standards in the organization
- Quality assessment methods
- Continuous quality improvement and quality assurance skills training
Axis 2: Comprehensive Quality Management in your organization or company
- The concept and principles of comprehensive quality management
- Creating and managing quality
- Comprehensive quality management tasks
- Marketing strategies for services and products
- Comprehensive quality applications
- Measure and improve quality performance
Axis 3: Comprehensive Quality Systems and Enterprise Information Management
- Quality system standards
- Concepts of using ISO 9001/2015 to develop quality
- Sigma6 concept and its relationship to quality
Axis 4: Application of comprehensive quality management
- Barriers to the application of comprehensive quality management
- Determining the stages of application of comprehensive quality management
- Quality indicators
- Comprehensive quality management applications in the Arab and international world
- Application on ISO 9001/2015
Axis 5: Quality Assessment
- Quality measurement
- Quality assessment of the performance of the organization or company
- Analysis of customer satisfaction and its role in improving quality
- Study and analysis of quality costs